Chesterfield County maintains and operates the Chesterfield County E-911 communications system, handling all calls, whether emergency or non-emergency in nature. We will work together to answer all calls in an efficient and effective manner that assures the safety of responders and the general public. Chesterfield County E-911 will provide services to the citizens of Chesterfield County in a courteous and professional manner, and work to preserve and protect the lives and property of all persons in Chesterfield County.
Frequently Asked Questions
How do I get a 911 address?
Call the “Codes Enforcement Office” at (843) 623-9615.
Who do I need to call if I am going to be burning something?
Call the “South Carolina State Forestry Commission” for a burn permit. Call 1-(800) 986-3596 for yard debris or 1-(800) 777-3473 for all other burning.
If I do not have an emergency and need to talk to someone who do I call?
Call our non-emergency line (843) 623-6838.
What number to I need to call if I am having problems with my phone?
You would need to call – 611.
What number can I call to get up to date information on the roads in my area?
You would need to call – 511.
What is “811”?
811 is the national dig number. If you are planning on doing some digging anywhere some type of utility may be you should call this number and someone will come out and mark the utility lines.
If my vehicle was towed, who do I need to call?
If it was towed by the South Carolina Highway Patrol you would contact them at *HP from you cell phone. If it was towed by the Sheriff’s Office, Chesterfield PD, Cheraw PD, or McBee PD you would call 843-623-6838 and ask the telecommunicators who towed the vehicle.
If I have a complaint about dispatch who do I need to call?
You would need to call 843-623-3395 and speak to the 911 Administrator about your complaint.
Why do I always have to answer a bunch of questions about where I am and what my phone number is when I call 911? Doesn't your computer tell you that?
911 telecommunicators cannot send you help if they don't know where you are and what's going on. Although the phone number and address provided by the 911 computer are nearly always correct, even computers make mistakes. That is why the telecommunicator must confirm that information by asking the caller. Also, many times callers are requesting help at a location other than the one they are calling from. Obviously, if help gets sent to the wrong location, there will be a delay in getting help to the person in need at the correct location. That delay might simply be inconvenient, but it also could mean the difference between life and death.
Can 911 give me someone’s number?
Chesterfield County 911 cannot give out anyone’s number due to confidentiality.